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Sales & Business Growth — Front Desk

Sales & Business Growth: The Front Desk Playbook

The front desk coordinator is the most underestimated revenue driver in any aesthetics practice. This course reframes the role entirely: from administrator to trusted advisor, confident closer, and patient experience architect. Learn how to convert phone inquiries, close on provider recommendations at checkout, rebook every patient, present memberships with confidence, and turn difficult moments into loyal relationships.

10 lessons3 hoursBeginner
Certificate upon completion
  • 10 on-demand lessons
  • Downloadable resources
  • Progress tracking
  • Certificate of completion

What You'll Learn

Convert phone inquiries into booked appointments using a consultative framework
Close on provider recommendations at checkout without feeling salesy
Rebook patients before they leave using the assumed close and 3-option method
Present memberships and packages with confidence using assumptive language
Handle objections, billing issues, and frustrated patients with grace
Understand the full revenue impact of the front desk role

Course Curriculum

Course Includes

  • 10 lessons
  • 3 hours of content
  • Progress tracking
  • Certificate of completion

Requirements

  • No prior sales experience required
  • Applicable to front desk coordinators, patient care coordinators, and reception staff
  • Works for practices of any size